Moebeltransport.de

Due to the catastrophic reviews (which we only discovered in horror 2 weeks after the order was placed), we had decided in panic to cancel the order and to organize the collection of the furniture ourselves.
After we didn't get an answer to our email within 2 days (weekend!) And no one could be reached by phone, we assumed that we had also been injured and that we would never see our money again.
On the 3rd day a call came from a very nice lady, who tried to explain the bad reviews to us and who promised to take care of the cancellation immediately.
We feared to have to pay the 80% cancellation fee (see terms and conditions), but in the end we only paid 29 euros cancellation fee and the money was already transferred on the 4th day.
We would never have dreamed of such a quick, smooth and very hard-working cancellation. We would have liked to give the company the chance to carry out the order, but we had already organized our own collection.

Service cost: €209

I want to recommend that everyone stays away from the company Mymovers / Moebeltransport.de.

First some facts about the company:

1. The website moebeltransport.de is owned by Zane Brauere from Lettland, company is registered in Spain.

2. The so called “independent” feedback / reviews website www.umzugsbewertungen-online.de which is the only site giving Mymovers / Moebeltransport.de positive feedback is owned by…..guess who ? Check at www.denic.de..it's Zane Brauere !

These two facts and the multiple complaints on this site alone should give you and the Police a pretty good idea of what this company is up to. At best they are wholly incompetent. At worst and with all probability they are ripping people off on purpose. It appears to be their business model.

How they are allowed to continue trading in modern day Germany is unbelievable to me. This is why I recommend every person who has a problem with the company to report them to the Police and vebraucherschutz.

The net is tightening around this company as we speak.
Keep the complaints coming. Post here and organise a sammelklage.

My experience. Arranged transport 6 months ago. All seemed fine at first. Eventually the goods were picked up. No paperwork, no signature. And then silence. Disappeared. The so called “versandteam” (in fact there is no team I guess it's a single person posing as a team) who reply via email are really clever at assuring you all is ok and making you wait another few weeks. Eventually after months of waiting I suspected something was wrong and a quick internet search led to the article

https://www.berlinjournal.biz/mycangomoebeltransport-de-moebel-ins-nirgendwo-und-kein-geld-zurueck/

Repeated calls to the company went unanswered but keep trying and you might end up speaking to a lady who is also well trained in putting you off, telling you she is just a secretary and needs to speak to the “team” who will get back to you. Don’t believe that there is a team or that they will get back to you. The sad truth here is that it’s hard not to come to the conclusion that this company makes their money by arranging transports that they never intended to carry out.

Threats of reporting issues to the Police are responded to with a warning that you will be prosecuted for Nötigung.
Don’t worry this is an empty threat which you can ignore. As others here have mentioned they may insult you and
will certainly lie. In my case by claiming the goods had never been picked up when they had them all the time in a transport hall.

My recommendation. If you have legal insurance contact your lawyer. He will recommend you send a registered letter
to the company billing them for your transport costs and any missing goods. Please note they have changed address.
The new one is :

MYMOVERS WORLDWIDE LTD & Co. KG
Mühlenstr. 8a
14167 Berlin

Give them a date at least two weeks ahead at which point you expect the delivery or your costs for goods and transport refunded. If this does not result in delivery then take further legal steps. Keep cool and don’t get frustrated. It’s sad to think that day in, day out the people involved with this company rip off ordinary citizens who often don’t have money to spare. They should be ashamed. I have a family and work and precious little time to follow up an issue like this. However I suspect they continue because people do give up.

The above mentioned steps did in fact result in delivery of my goods but only after 6 months, lots of time and after involving the Police and a lawyer. My goods were dusty and slightly damaged but after months of emails, calls and frustration I was just happy to have them delivered.

My hope is that this helps others in some way and I look forward to seeing this company shut down soon.

Service cost: €100

Hello everyone concerned,

Unfortunately I only came across this page now. At the beginning of November I commissioned a cargo ship. The goods were picked up in mid-November.

After four weeks I asked about the goods. I was told on the phone that it could take longer because of the holidays. Alsvixh called again at the beginning of January and said that they would ask the shipping company for me. The goods are in an interim storage facility. No answer since then. Nobody can be reached by phone and there is no response to emails.

I had organized a small move. The boxes contain some personal items and mementos :(

Can someone tell me when you last had contact? Has anyone called the company in the last few days?

Thank you very much and I hope your stuff shows up and you get the money back!

Service cost: €350

Same experiences: cabinet transport commissioned at the beginning of January; Pick-up only after urging (late); Refund of additional premium not made; Cabinet not yet delivered; where remained unknown (e-mails are not (no longer) answered; no one can be reached by phone.
Research in Berlin showed that in Mühlenstr. only one mailbox exists. Lt. GF Brauere has practiced a similar "business model" abroad for web research.
In the meantime I got a strange call, which leads me to suspect that other actions will also be "balanced out".
Criminal charges have been filed and appropriate measures taken.

Service cost: €220

I can only strongly advise against this platform.
On December 14th the company has received the amount to be paid in advance. The transport, which should take place within 10 working days after receipt of payment, has not taken place until today (25.01.2018). Callback requests will not be followed up. On my last complaint email, the order was canceled by the company, and I'm still waiting for the refund! Apparently I only gave one afternoon a week to choose from - with the shipping company that contacted me and gave me the following dates to choose from:
Wednesdays from 12:00, all day, Wed from 12:00, Sat and Sun all day.
Neither the shipping company nor the so-called mediation platform are now available.
I think I'll file a complaint now!

Service cost: €250

On March 6th, I paid the company for the transport of a picture. Until today it has not been picked up and I am always put off. Today I got such an unfriendly e-mail from a Mr. Dieter Meins when I asked, I phoned our legal protection insurance and will now also hire a lawyer.
Unfortunately, I didn't read the recessions beforehand, I only came across the site today. The website and the request went very professionally. You immediately get a cost estimate, after payment an invoice and the started order. But that's about it. In the meantime I'm glad that the picture is still at home when I read the stories here. I will now repay the buyer of the picture half of the transport costs (we shared these). I hope that I won't be left with the 159 euro that I paid in advance. I can only warn against this company. And now the answers are getting pretty cheeky, I should book a direct journey if I can't wait any longer. Are you crazy ! The contract states 10-14 working days, sometimes a little longer in the outskirts. But you don't expect a waiting period of 2 months. And we don't live in a suburb, but in the Rhein-Neckar district, right on the motorway.

Service cost: €159

Can only advise against sending furniture with the company, incomprehensible what is still doing something on the Internet. The price is cheap, but your furniture is treated like bulky waste. Everything is lumped together and boxes are torn open !!
I absolutely cannot recommend it. In addition, half of the time moebeltransport.de doesn't even know where your things are and you are only persuaded that the things should come soon. In addition, nobody answers the phone when you try to contact the company. The customer comes third here, very unprofessional and I absolutely cannot recommend anyone. Better move the furniture yourself or get yourself a reputable company and pay the 200-300 € extra! It is by no means worthwhile to commission transport here.

Service cost: €440